Effective date: November 9, 2026
Who we are and what this policy covers
SheetsHelp is operated by ALS Properties, LLC (“we”, “us”). This policy explains what we collect when you use our add-ons or visit sheetshelp.com, what we do with it, who else receives it, and how to have it deleted.
It covers these add-ons in the Google Workspace Marketplace: 9 Box & Matrix Maker, Calendar Importer, Calendar Mapper, College Compare, Insert Special Characters, Random Sampler, Route Matrix, RouteTally, SolveSheet, StaySorted, TIMEDIF, Tickmark Pro, Travel Formulas, TripTally and Weather Stats. RouteMetrics and TripTallyPlus have their own privacy policies.
Questions or requests: adam@sheetshelp.com.
What we collect
We collect your Google account email address, a record of your plan and payments, and a record of how you use each add-on. Your spreadsheets, documents and calendars stay in your Google account. The exception is the specific values an add-on must send to a service to do its job, which are listed under Add-on by add-on.
Account and plan. The first time you open an add-on, we store your Google email address with your plan, trial dates and status. If you pay, we also store your Stripe customer and subscription IDs. Some add-ons store a little more:
- Team plans store the email addresses an admin adds as members.
- Tickmark Pro team plans store the custom tickmarks a team saves to its shared library.
- Weather Stats stores your saved searches so they follow you between devices.
Usage records. Each add-on records events such as opening it, running a task and hitting an error. A record holds your email address and its domain, the add-on and its version, your plan, your Google language setting, and the outcome and size of the task (for example, how many rows). We do not record your IP address. A few error records include the values that failed: Weather Stats, for example, records up to 10 failing locations and dates from a run.
Payments. Stripe collects your card or bank details on its own checkout page. We never see your full card number. Stripe tells us what you bought, the email address you paid with, and whether the payment went through.
Google account check. When you choose Change plan in an add-on, it sends a temporary Google access token to our server over an encrypted connection. We use it only to ask Google which account is signed in, so we open billing for the right person. We don’t use it to read your files, calendar or other Google data, and we don’t store or log it.
Messages you send us. If you email us or use the contact form on sheetshelp.com, we keep your message and address so we can reply.
Website. sheetshelp.com uses Google Analytics, which sets cookies to measure visits. See Cookies on sheetshelp.com.
How we use it
We use what we collect only to run the add-ons and our business with you. Specifically, we use it to:
- check your plan each time you use an add-on, and run the task you asked for
- take payments and manage your subscription
- send the emails described under Emails we send
- answer your questions
- find and fix errors, and decide what to improve
We do not sell your data, rent it, or use it for advertising. We do not use data from your Google account to train AI models.
Google API data. SheetsHelp’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Who receives it
We share data only with the service providers below, and only what each one needs to do its part. They process it on our behalf or to deliver the service you asked for.
| Provider | What it receives | Why |
|---|---|---|
| Google Cloud (Firestore, BigQuery, Cloud Run, Cloud Functions, Cloud Logging) | Your account, plan and usage records; SolveSheet models sent for a cloud solve | Hosts our servers and stores our records, in the United States |
| Google Gemini on Vertex AI | For SolveSheet’s AI setup: the description you type, or the labels, numbers and formulas on the tab you ask about | Suggests a model. Vertex AI does not use these prompts to train Google’s models |
| Google Maps Platform | Addresses, ZIP codes and calendar event locations the add-on is working on | Finds routes, distances and travel times |
| Google Workspace (Gmail) | Your email address and the message | Sends our emails |
| Stripe | Your name, email address and payment details; for a SolveSheet single-sheet unlock, that spreadsheet’s name and ID | Takes payments and runs subscriptions |
| Visual Crossing | The locations and dates in a Weather Stats search | Returns historical weather |
| QR Server (goqr.me) | A Google Maps link to a RouteTally route, which includes the stop locations | Draws the route’s QR code |
| U.S. Department of Education College Scorecard API | The colleges you look up in College Compare | Returns cost, admissions and outcome data |
| Google Analytics | Visits to sheetshelp.com | Measures website traffic |
We may also disclose data when the law requires it, or to protect our rights or someone’s safety. If SheetsHelp is ever sold or merged, the records described here would pass to the new owner under this policy.
Add-on by add-on
Every add-on sends your email address and usage records to us, as described above. This table shows what else each one reads in your Google account and what leaves it. Each add-on can open only the spreadsheet or document you have open, not your other files.
| Add-on | Reads | Sends elsewhere |
|---|---|---|
| 9 Box & Matrix Maker | The open spreadsheet | Nothing else |
| Calendar Importer | Your calendars and the open spreadsheet | Nothing else. If you turn on automatic updates, it runs on a schedule in your account |
| Calendar Mapper | Your calendars and the open spreadsheet | Event locations to Google Maps |
| College Compare | The open spreadsheet | Your ZIP code to Google Maps; the colleges you pick to College Scorecard |
| Insert Special Characters | The open spreadsheet | Nothing else |
| Random Sampler | The open spreadsheet | Nothing else |
| Route Matrix | The open spreadsheet | Addresses to Google Maps |
| RouteTally | The open spreadsheet | Stop addresses to Google Maps; a route link to QR Server |
| SolveSheet | The open spreadsheet | For cloud solves, the model (its cells, formulas and constraints) to our solver on Google Cloud; for AI setup, the text and tab contents described above to Gemini on Vertex AI |
| StaySorted | The open spreadsheet | Nothing else. Automatic sorting runs in your account when the sheet is edited |
| TIMEDIF | The open spreadsheet | Nothing else |
| Tickmark Pro | The open spreadsheet or document | For team plans, the tickmarks your team saves to its shared library, to our servers |
| Travel Formulas | The open spreadsheet | The addresses in its formulas to Google Maps |
| TripTally | The open spreadsheet | Addresses to Google Maps |
| Weather Stats | The open spreadsheet | Locations and dates to Visual Crossing |
Emails we send
We email the Google address you use the add-on with, from adam@sheetshelp.com. We send:
- a welcome email when you first use an add-on
- a reminder before a free trial ends
- a thank-you after a purchase or subscription
- a reminder before an annual plan renews, where the add-on offers one
- a notice when something stopped working that only you can fix, such as a scheduled update that can no longer run
- one request for a Marketplace review, after you have used an add-on successfully a few times
To stop the welcome, reminder and review emails, reply to any of them and ask. Emails about payments and problems with your account keep coming while you have a plan.
How long we keep it, and how we protect it
We keep account, plan and usage records until you ask us to delete them, or until we no longer need them to run and support the add-ons. Keeping them lets a returning user pick up their plan and trial where they left off. Our server logs, which can include your email address and error details, are deleted after 30 days. Stripe keeps payment records for as long as tax and financial law requires.
Data travels between the add-ons, our servers and our providers over encrypted (HTTPS) connections. Our records sit in Google Cloud in the United States, encrypted at rest, and only SheetsHelp’s operator can open them. No system is perfectly secure, but we will tell affected users promptly if their data is ever exposed.
Your choices
- See or delete your data. Email adam@sheetshelp.com from the address you use the add-on with. We will send you a copy, or delete your account, plan and usage records, within 30 days. Payment records Stripe must keep by law are kept.
- Correct it. Tell us what is wrong and we will fix it.
- Stop emails. Reply to any welcome, reminder or review email and ask.
- Remove an add-on’s access. Uninstall it from Google Sheets (Extensions > Add-ons > Manage add-ons), then remove its access at myaccount.google.com/permissions. This stops it reading anything new; it does not delete what we already hold, so email us for that.
- Cancel a subscription. Use the billing link in the add-on or on sheetshelp.com.
Depending on where you live, you may have further rights, such as to object to how we use your data or to complain to your data protection authority. Email us and we will help.
Cookies on sheetshelp.com
The add-ons themselves set no cookies of ours. The sheetshelp.com website uses Google Analytics, which sets cookies to count visits and see which pages people use; Google may combine that data with its other services as described in Google’s privacy policy. Pages with embedded YouTube videos may let YouTube set its own cookies. You can block or delete cookies in your browser, or install the Google Analytics opt-out add-on.
Where your data is processed
We store our records in the United States, so if you use the add-ons from elsewhere, your data is transferred there. Some providers, such as Stripe, may also process it in other countries under their own safeguards.
Children
The add-ons are not directed to children under 13, and we do not knowingly collect data from them. If you believe a child under 13 has given us data, email us and we will delete it.
Changes to this policy
When we change this policy, we update the effective date above. If a change affects how we use data we already hold, we will email users or show a notice in the add-ons before it takes effect.
Contact
ALS Properties, LLC, operating SheetsHelp: adam@sheetshelp.com, or the contact form.
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